Obtaining Credentials

Access to the D&B Direct web services are secured by a username and password combination. D&B will issue your organization a production username upon completion of the contract establishment process. This username will be sent to the email address designated on the contract, along with instructions for setting up the password. This process will also be followed for production trial requests.

D&B offers a non-billable environment (commonly referred to as the sandbox) for testing the D&B Direct web services. Developers may establish, via a self-service interface, sandbox user id and password combinations. The production credentials assigned to your organization may NOT be used in the sandbox environment to authenticate web services, and vice-versa.

NOTE: While the Compliance √ Screening features are accessed through the D&B Direct service, separate credentials are required for each data environment and will be provided by a D&B sales representative.

Before D&B Direct API services can be invoked, the credentials must be activated. Instructions and a link for activating username/password combinations will be included in an email sent upon completion of the registration process. If you do not receive an email, or unable to locate it, please contact the D&B support team for assistance (and specify if this a production, trial or sandbox related issue).

The system will generate a unique username for accounts created after December 6, 2013. Prior to that date, the customer-supplied email address was used as the username. No change is required for existing credentials.

Most of the D&B Direct products and features require contractual entitlement prior to production (and trial) environment access. Please refer to the data layer entitlement page for more details.

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